When patients don’t complete their course of treatment, who’s fault is that? At Franklin Rehab, our philosophy is that compliance is a responsibility shared by therapist and patient. The best therapy providers follow quality assurance programs that measure and report the results. Research shows that quality assurance programs combined with patient education increase patient compliane and improve outcomes.

• At Franklin Rehab, after the initial evaluation, patients receive a detailed explanation summarizing their recommended treatment program. In addition, patients are provided access to the Franklin Rehab online library of over 190 evidence based patient guides, Frequently Asked Questions, and the latest news to help them understand the potential benefits of each treatment program to reduce pain, speed recovery, and restore maximum function.
• Whether a patient comes to our clinic with or without a prescription, the physical therapist at Franklin Rehab will communicate with their physician to facilitate collaborative care.
• Upon completion of care, Franklin Rehab patients are surveyed by the TAOS a national data base of physical therapy quality measures used by the insurance industry to assure consistency and quality within the physical therapy profession. This provides important data on patient outcomes and patient satisfaction.
• Franklin Rehab is a member of the Midwest Rehabilitation Network Inc (MRNI). MRNI is a selective network that requires members to adhere to rigorous peer reviewed quality standards. Only a small number of therapy clinics meet the requirements to qualify to be a member of MRNI.

Franklin Rehab provides care best suited to patients, NOT insurance companies. Many PT providers set up their practice to minimize costs in response to the continued pressure from insurance companies. One of the most common industry-wide reactions to this pressure is to reduce visit times and pass off patients off to which ever therapist or lower paid unlicensed aides is available at that time. Franklin Rehab recognizes that this can greatly impact the quality of care and the patient experience.

• At Franklin Rehab patients don’t need to worry about being passed off to whom ever is available on their follow up visits. At Franklin Rehabilitation you will work with the same therapists each visit to ensure proper communication and progression of your program.
• At Franklin Rehab, waiting is viewed as a major inconvenience - unacceptable to you and to us. Time spent in the reception area shouldn’t exceed 5 minutes, except in rare situations. A therapist’s or physician’s time is not worth more than yours. In fact, if waiting exceeds 10 minutes from the scheduled appointment, we will buy you dinner.

Continuing Education: Therapists in the state of Wisconsin are required by the state licensing board to meet certain criteria to be eligible for continued licensure. This criteria includes 30 hours of continuing education per year. If a therapist is scraping by with the bare minimum, it tells you a bit about their commitment to the profession. You should ask yourself, "Do you want a team of therapists that meet only minimum requirements?"

• At Franklin Rehab we require the same 30 hours as the State of Wisconsin, but also require our therapists to participate in weekly continuing education program held in house. This increases our therapists continuing education time to over 80 hours per year.
• Franklin Rehab advocates Direct Access care. Direct Access leaves the decision to the patient of when to seek care if they have a sports related injury or previously diagnosed muscular skeletal injury. It also allows the patient to decide which approved provider they choose. Direct Access assures patients can begin care without waiting for a referral, speeding up recovery and pain relief. It is however our policy to collaborate with a patient’s physician about his care.

To optimize outcomes, therapists should use the latest evidence based clinical tools to assess and treat orthopedic, neurological, and pain conditions. Believe it or not, many therapists find themselves out of touch with the latest evidence based treatments.

• At Franklin Rehab, all care is supervised by the Senior Therapist that has special training in specific conditions. For more specific information, see our staff bios here.
• Franklin Rehab is an active participant in the American Physical Therapy Association’s Hooked On Evidence program. This assures new research is incorporated as it becomes available.